Everything resQ does, in one place
One event-sourced Service Graph powers three native surfaces that share live state — resQ (consumer), resQ Pro (technician), and the Command Centre (operations).
Access & demo logins
The connected loop
All three read/write one event-sourced Service Graph, so any action is instantly visible everywhere — no manual sync. A booking in resQ is immediately an order in the Command Centre and a job on the matched technician’s board; the start-PIN is a real consumer↔technician handoff, and payment computes the SBP/technician settlement.
resQ · Consumer
Sign in / sign up
Phone + OTP (swap-ready for Jio-ID e-KYC). New users get a 3-step signup: name & mobile → OTP → address + first appliance.
Home
Personalised greeting, 'Book by appliance' grid, popular services with transparent pricing, 'Your home' health ring + service-due nudge, your appliances, offers & reviews.
Live tracking
Active-request card, status timeline, technician + ETA, and a 4-digit start-PIN to share with the pro.
Pay & invoice
Pay after the job is approved → GST e-invoice (IRN) issued instantly.
Rate
Stars + 'what went well' chips; feedback is tied to completed jobs only.
AMC + Refer & earn
Plan catalogue with usage, subscribe/cancel; referrals credit the resQ wallet. Account has full DPDP data export + deletion.
The booking journey
- 1Pick applianceChoose from your registered devices.
- 2Pick issueAI-curated from the appliance catalogue.
- 3DescribeOptional detail — the AI uses it to diagnose.
- 4AI diagnosisReal diagnosis + confidence; often resolves remotely first.
- 5QuoteItemised cost with AMC discounts applied — price-locked, pay-after-approval.
- 6SchedulePick a date & time slot.
- 7Book + matchBest technician auto-assigned with an ETA.
- 8TrackLive status, ETA, and the start-PIN.
resQ Pro · Technician
Job board
Active + completed jobs assigned to you, with an online/offline availability toggle.
Field actions
Start route → I've arrived → Start work (enter the customer's start-PIN — wrong PIN is rejected) → Complete with proof notes.
Earnings
Per-job gross / SBP share / TDS (194C) breakdown.
Passport
Skills, brand certifications, first-time-fix, on-time rate, rating.
Command Centre
Live KPIs
Orders, remote-resolution %, first-time-fix %, on-time %, NPS, active jobs, spares fill, GMV.
SLA posture
Compliance gauge, at-risk queue (unassigned / ETA-breached / aged) with a one-click reassign lever.
Live / Test cohort toggle
Segregates the QA test cohort from mainstream so test bookings never inflate the headline numbers.
Live jobs, roster & feed
Real-time jobs table, technician availability, demand analytics, and an event stream.
AI agent mesh
Eight governed agents, each with an autonomy mode (shadow → advisory → controlled → full) and a named-approver kill-switch.
Architecture & integrations
Event-sourced core
One append-only event log + projections is the single source of truth — Postgres in production, atomic file store locally. No SAP/OMS/CRM core; state is derived, auditable, crash-safe.